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Our Privacy Policy

1. INTRODUCTION

We take your privacy seriously and are committed to safeguarding your personal information at OffPlanUAQ referred to as (“Company”, “we” or “us” or “OffPlanUAQ”). We value you as our customer, respect your privacy, and are committed to protecting it through our compliance with this policy.

This policy describes the sources of your personal information that we may collect from you or that you may provide to us, our purposes for collecting and processing your information, and our practices for collecting, using, maintaining, retaining, protecting, and disclosing that information.

If you have any questions or concerns about this privacy policy or your personal information, please contact us using the details provided in the Section – ‘How do you contact us?’.

2. WHAT ARE THE SOURCES OF YOUR PERSONAL DATA?

The sources of your personal data collected (collectively referred to as “Platforms” in this policy) may include, without limitation, the following:

OffPlanUAQ official website: This includes the main website under our own domain and web addresses (URLs), as well as any micro-sites affiliated with third-party social media networks such as Facebook, Instagram, TikTok, and LinkedIn.

Emails, text messaging services, and other electronic messages: These encompass electronic text-based interactions between you and OffPlanUAQ.

OffPlanUAQ customer service: Any communication between you and our customer service channels (e.g., phone, chatbot, email, WhatsApp, etc.).

Online/Offline registration forms: These include printed/digital registrations, surveys, or questionnaires collected by OffPlanUAQ through registration forms, events, and various promotions when you participate in one of our events or visit promotional stands to inquire about properties.

Advertising: You might interact with one of our advertisements on social media platforms or websites, and we may collect related information.

Career Portal: This includes recruitment platforms operated by OffPlanUAQ.

Data we create: OffPlanUAQ may create data about you when you avail our services.

Data from other sources: These may include social media networks such as Facebook, Instagram, TikTok and LinkedIn, market research agencies, third-party sales agents, registered brokers, promotional partners (such as banks or UAE government entities), public sources, and data received in connection with business acquisitions.

Please note that this policy does not apply to information collected:

Information Submitted to Payment Processors:
Payment transactions facilitated through third-party payment processing services are subject to those providers’ privacy policies. Any data gathered by such providers remains inaccessible to us unless you have explicitly shared such information with us.

3. WHAT INFORMATION WE COLLECT AND HOW WE USE IT

3.1 TO ADDRESS YOUR INQUIRIES OR INTEREST

Your personal data is used to assist us in addressing your inquiries and guiding you toward suitable property opportunities.

We may collect information when:

We may collect:
Name, email address, phone number, nationality, and inquiry details.

This supports our legitimate business interests and enables us to respond appropriately.

3.2 FOR INITIATING OR FINALIZING A PROPERTY PURCHASE

If you proceed with a property transaction, we may collect:

Name, passport information, visa details, address, national ID, and contact details.

This is required to finalize contractual arrangements, property registration, handover procedures, and payment processing.

We may also conduct compliance checks as required under UAE law.

3.3 FOR EMAIL CAMPAIGNS

We may monitor email interactions such as:

This allows us to personalize content and provide relevant property updates.

You may opt out at any time.

3.4 FOR ADVERTISING PURPOSES

We may use your information to:

Third-party platforms may use cookies and tracking technologies for this purpose.

You may adjust your cookie preferences to opt out.

3.5 FOR LEGAL COMPLIANCE

We may process personal information to:

3.6 FOR PAYMENT PROCESSING AND FRAUD PREVENTION

We may process personal data to:

3.7 TO HONOR OPT-OUT REQUESTS

If you opt out of marketing communications, we may retain minimal information to ensure we respect your request.

3.8 FOR HEALTH AND SAFETY OBLIGATIONS

In the event of incidents at properties or events, we may process relevant information to ensure compliance and safety management.

3.9 OTHER INFORMATION WE COLLECT

We may automatically collect:

This helps improve user experience and marketing performance.

4. WHO WE MAY SHARE YOUR INFORMATION WITH

We may share data with:

All sharing complies with applicable laws.

5. DATA RETENTION

We retain personal information only as long as necessary to fulfill business or legal obligations.

6. DATA SECURITY

We implement technical and organizational safeguards including:

7. YOUR RIGHTS

You have the right to:

8. HOW TO OPT OUT

You may unsubscribe from marketing communications at any time by: